FAQ/CONTACT
Frequently Asked Questions and Inquiries

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.

Yes. For reservations by telephone, please contact the Reservation Center:  03-6743-6550（8:00～22:00）
Contact us on the day of the hotel representative:  0749-64-2000

Please see here for accommodation terms.

If you can speak to the staff, we will prepare it.

2F Restaurant "Le Sensoriel"
Breakfast buffet 7:00 to 9:30 (Last in 9:00)
Dinner Buffet 17:30-21:00 (Last in 20:30)

Shampoo, conditioner, body soap, lotion, milky lotion, cleansing oil are available.

We do not accept day-trip bathing.

There is a free shuttle bus between JR Nagahama Station and the hotel (reservation is not required).

• Nagahama Station West Exit (Biwakoguchi) → Hotel
  15:20 / 15:40 / 16:20 / 16:40 / 17:20
• Hotel → Nagahama Station West Exit (Biwakoguchi)
  9:10 / 9:40 / 10:10 / 10:40 / 11:10 / 15:00 / 15:50 / 17:00

Please see here for more information.

Please use the smoking area on the second floor. All rooms are non-smoking.

The parking lot is located next to the hotel (the ticketing machine is at the entrance).
Parking fee 500 yen per car per night

※Parking is available for 30 hours after entry
※You can enter and exit as many times as you like during your stay

Opening hours 15:00 to 23:00 (last entry 22:30)
　　　　　 6:00 to 10:00 (last entry)     9:30)

Business period 7/19 (Sat) to 8/31 (Sun)
Business hours 9:30 to 12:30 / 13:30 to 18:30
＊Business hours may be canceled or business hours may be changed depending on weather conditions.

Please see here for more information.

There is a coin laundry (4 units) on the first floor.
Laundry to Dry: 600 yen / 120 minutes
Laundry only: 400 yen / 35 minutes
Dry only: 100 yen

It is located in the lobby on the first floor, so please use it freely.

Electric assist bicycles (2) are available.
Please ask at the front desk on the day (reservation is not possible).
It may not be available depending on the loan status.

Please contact the hotel directly.

Room wear (Yukata) is prepared in the room and can be used in all of the hotel.
Children's yukata is not available in the room. It is available in the lobby on the first floor.

We don't have a baby bath.
The number of bed guards is limited, but they are available.
Baby cots are limited, but they are available at the dining venue.

For luggage storage before arrival and after departure, please use the dial-type self-locker in the lobby on the first floor.

Only toothbrushes are available in the guest room.
Other combs, shavings, and cotton sets should be addressed to the front staff.

You can bring it to the guest room in a circular bag.
You can also use the bicycle parking lot under the eaves next to the hotel entrance door.