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FAQFrequently Asked Questions
- TOP
- Frequently Asked Questions
About reservation
- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.- Can I make a reservation by phone?
Yes, sir. To make a reservation by phone, please contact us. 03-6743-6550（8:00～22:00）
Contact us on the day of the hotel representative: 0749-64-2000- Could you tell me about the accommodation?
Click here for the terms of accommodation.
About restaurant and food
- Could you tell me about the restaurant's opening hours?
2F restaurant "Le Sensoriel"
Breakfast buffet from 7:00 to 9:30 (Last in 9:00)
Dinner buffet from 17:30 to 21:00 (Last in 20:30)
About transfer
- Do you have a transfer?
A free shuttle bus runs between JR Nagahama Station and the hotel (reservation not required).
- Nagahama Station West Exit (Biwakoguchi) → Hotel
15:20 / 15:40 / 16:20 / 16:40 / 17:20 - Hotel → Nagahama Station West Exit (Biwakoguchi)
9:10 / 9:40 / 10:10 / 10:40 / 11:10 / 15:00 / 15:50 / 17:00
For more information, please click here.
- Nagahama Station West Exit (Biwakoguchi) → Hotel
Facilities and Services
- Do you have a parking lot?
There is a parking lot next to the hotel (there is a ticketing machine at the entrance).
Parking fee: 500 yen per car per night※Parking is available for 30 hours after entry.
※You can enter and leave as many times as you like during your stay.- Could you tell me the opening hours of the large public bath?
Business hours 15:00 to 23:00 (final admission 22:30)
6:00 - 10:00 (final admission) 9:30)- Could you tell me about the pool's summer business?
Business period 7/13 (Sat), 14 (Sun), 15 (holiday), 20 (Sat)-9/1 (Sun), 9/7 (Sat), 8 (Sun), 14 (Sat), 15 (Sun), 16 (holiday)
Business hours 9:30-12: 30/13: 30-17:30
＊Business hours may be canceled and business hours may be changed depending on weather conditions.For more information, please click here.
- Do you have laundromats?
There are four coin laundry rooms on the first floor.
Washing - drying: 600 yen/120 minutes
Washing only: 400 yen/35 minutes
Drying only: 100 yen- Do you have a microwave oven?
We don't have a microwave oven.
- Do you have any rental bikes?
Electric assisted bicycles (2 cars) are available.
Please make a reservation at the front desk on the day (reservation not possible).
Please note that it may not be available depending on the rental status.
Others
- Do you have amenities in your room?
Only a toothbrush is available in the guest room.
- Can I bring my bicycle to my room?
You can bring it to the guest room in a ring bag.
You can also use the bicycle parking lot under the eaves next to the hotel entrance door.