FAQ/CONTACT
Frequently Asked Questions and Inquiries

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

Yes. To make a reservation by phone, please contact the Reservation Center:  03-6743-6550（8:00～22:00）
Contact us on the day of the hotel representative:  0749-64-2000

Click here for the terms of accommodation.

If you can speak to the staff, we will prepare it.

2F Restaurant "Le Sensoriel"
Breakfast buffet 7:00 to 9:30 (Last in 9:00)
Dinner Buffet 17:30 to 21:00 (Last in 20:30)

Shampoo, conditioner, body soap, skin toner, milky lotion, and cleansing oil are available.

We do not accept day-trip bathing.

There is a free shuttle bus between JR Nagahama Station and the hotel (reservation is not required).

• Nagahama Station West Exit (Biwakoguchi) → Hotel
  15:20 / 15:40 / 16:20 / 16:40 / 17:20
• Hotel → Nagahama Station West Exit (Biwakoguchi)
  9:10 / 9:40 / 10:10 / 10:40 / 11:10 / 15:00 / 15:50 / 17:00

For more information, please click here.

Please use the smoking area on the second floor. All rooms are non-smoking.

The parking lot is next to the hotel (there is a ticketing machine at the entrance).
Parking fee: 500 yen per car per night

※Parking available for 30 hours from entry
※You can enter and exit as many times as you like during your stay

Business hours 15:00 to 23:00 (last entry 22:30)
　　　　　 6:00 to 10:00 (last entry)     9:30)

Business period 7/19 (Sat) to 8/31 (Sun)
Business hours 9:30 to 12:30 / 13:30 to 18:30
＊Business hours may be canceled or business hours may be changed depending on weather conditions.

For more information, please click here.

There is a laundromat (4) on the first floor.
Laundry to dry: 600 yen / 120 minutes
Laundry only: 400 yen / 35 minutes
Dry only: 100 yen

It is located in the lobby on the first floor, so please use it freely.

Electric assist bicycles (2 cars) are available.
Please tell us at the front desk on the day (reservation is not possible).
It may not be available depending on the lending situation.

Please contact the hotel directly.

Room wear (Yukata) is available in the room and can be used in all rooms.
Children's yukata is not available in the room. It is available in the lobby on the first floor.

There is no bed guard or baby bath.
The number of cots is limited, but they are available at the dining venue.

For luggage storage before arrival and after departure, please use the dial-type self-locker in the lobby on the first floor.

Only toothbrushes are available in the guest rooms.
Other combs, shaving, and cotton sets should be spoken to the front staff.

You can bring it to the guest room in a circular bag.
You can also use a bicycle parking lot under the eaves next to the hotel entrance door.