FAQ/CONTACT
Frequently Asked Questions and Inquiries

Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.

There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.

Yes. For reservations by telephone, please contact the Reservation Center:  03-6743-6550（8:00～22:00）
Please contact us at the hotel representative:  0749-64-2000

Please see here for accommodation terms.

If you can speak to the staff, we will prepare it.

2F Restaurant "Le Sensoriel"
Breakfast buffet from 7:00 to 9:30 (Last in 9:00)
Dinner Buffet 17:30-21:00 (Last in 20:30)

Shampoo, conditioner, body soap, lotion, milky lotion, cleansing oil are available.

We do not accept day trip bathing.

There is a free shuttle bus between JR Nagahama Station and the hotel (reservation is not required).

• Nagahama Station West Exit (Biwako Exit) → Hotel
  15:20 / 15:40 / 16:20 / 16:40 / 17:20
• Hotel → Nagahama Station West Exit (Biwako Exit)
  9:10 / 9:40 / 10:10 / 10:40 / 11:10 / 15:00 / 15:50 / 17:00

For more information, please click here

Please use the smoking area on the second floor. All rooms are non-smoking.

The parking lot is located next to the hotel (the ticketing machine is at the entrance).
Parking fee 500 yen per car per night

※Parking available for 30 hours after entry
※You can enter and exit as many times as you like during your stay

Opening hours: 15:00 to 23:00 (last entry: 22:30)
　　　　　 6:00 to 10:00 (Last entry)     9:30)

Business period 7/19 (Sat) to 8/31 (Sun)
Business hours 9:30 to 12:30 / 13:30 to 18:30
＊Business hours may be canceled or business hours may be changed depending on weather conditions.

For more information, please click here

There is a coin laundry (4 units) on the first floor.
Laundry to Dry: 600 yen / 120 minutes
Laundry only: 400 yen / 35 minutes
Dry only: 100 yen

It is located in the lobby on the first floor, so please use it freely.

Electric assist bicycles (2) are available.
Please ask at the front desk on the day (reservation is not possible).
It may not be available depending on the loan status.

Please contact the hotel directly.

We don't have a baby bath.
The number of bed guards is limited, but they are available.
The number of cribs is limited, but they are available at the dining venue.

For luggage storage before arrival and after departure, please use the dial-type self-locker in the lobby on the first floor.

Only toothbrushes are available in the guest room.
For other combs, shavings and cotton sets, please speak to the front staff.

You can bring it to the guest room in a circular bag.
You can also use the bicycle parking lot under the eaves next to the hotel entrance door.